The Sarkinen Rooter mission follows a strict set of standards, in which we strive to be the best in customer service, customer satisfaction, business profitability and employee happiness.
We will serve our customers in a way which upholds integrity, objectivity, and competence.
We will perform our work in a way which meets or exceeds all technical codes.
We will explore each customer’s situation in order to understand the issues at hand, and to be able to formulate technical recommendations to provide solutions to the customer.
We will Respect the property and homes of our customers by leaving them as clean as we found them.
We will deliver.
We will regard our employee’s feelings and satisfaction as it is important to provide superior customer service and company profitability.
We will assign technical and support personnel to jobs which are in accordance with their knowledge and expertise.
We will foster high performance standards by supplying our employees with an on-going basis training program.
We will perform work based on our qualifications, experience, and technical competence.
We will make superior service the mission of the jobs that we perform. This means that we will handle callbacks in a way which cause the minimum amount of inconvenience to our customers.
We will stand behind the work that we perform for our customers.
We will not perform services that abide by terms and conditions that might cause damage to the reputation and integrity of our profession.
We will always follow the Golden Rule in all that we do.
We will not deceptively advertise our services.
We will maintain a professional attitude and behavior towards our customers, contractors, employees, suppliers and the public.
We will agree with our customers in advance on the basis of our fees. Our fees will reflect the high quality services that we deliver.
We will make it imperative to maintain a profitable business.
We will be mindful of the ethical profit and value received by our customers.
We will be good citizens of the corporate world.
We will protect our communities by sharing knowledge of new developments with the communities that we serve.
We will report any violation of this Code of Ethics.